FAQs

lif Tech Offers a wide range of smartwatches, earbuds, sales & video stands mobile accessories including all types of fast (wall, wireless, car) chargers, cables, power banks, headphones, earbuds, handsfree, mic(microphone), speakers and more.

Yes, we offer accessories compatible with various phone brands and models.

Currently, we only deliver within the cities of Pakistan.

You can easily track your order by clicking on "Track My Order" in our menu or by visiting the following link: Track Your Order.

We can share your order packaging video through your preferred communication channel, such as Messenger, WhatsApp, or email.

We aim to deliver your order within 2-5 business days, although delivery times may vary during sale periods.

No identification is required upon package receipt. However, the authorized recipient must sign the delivery document.

For bulk orders, please contact our customer care team for customized shipping options and rates tailored to your requirements.

You can cancel your order by directly contacting us via our helpline at 12345678. If your order has already been dispatched, please do not accept the parcel and inform us immediately. If you have made an advance payment (excluding delivery charges), we will initiate a refund after receiving the parcel back and verifying its contents.

• Contact Us Fast: If you need to change your address or phone number after ordering, message us on WhatsApp right away.
• Give Order Info: Tell us your order number and what details you want to change, like your new address or phone number.
• Time Limits: Let us know as soon as possible. Once the courier takes your parcel, we might not be able to change it.
• We'll Confirm: We'll check your request and confirm the changes with you.
• Verification: Sometimes, we might need to make sure it's really you asking for the change.
• Stay Updated: Keep an eye on your messages from us. We'll let you know what's happening with your order.

Remember, we're here to help! If you have questions or need assistance, just message us.

We typically process returns within 3-5 business days after the courier delivers the item to our Returns Center. Once we complete processing your return, we issue a refund (delivery charges are non-refundable). The refund time varies depending on the chosen refund method.

If the customer cancels an order before we dispatch the parcel to the courier, we refund the entire payment.

Products can be returned or exchanged in the following cases only:

The product is different from what was mentioned on the website.

A defective or damaged product has been received.

For more details, please visit our Returns Policy.

You can only return the product if it is faulty or  Wrong Product.

Check the external condition of the package upon receipt. If there are signs of damage or if the package appears to have been opened during transit, do not accept it. Instead, contact our customer care immediately.

Customers may claim a refund or Return if they receive damaged goods however they must provide video proof of this.

"Shipping charges are non-refundable"

If you receive a damaged or defective accessory, please contact our customer care team within 3 days of receiving the product to initiate a return or replacement process.

It can take 5 to 7 working days for a refund or replacement.

No, you must take the product to the courier center and dispatch it to our return address. Please contact us through our customer care before proceeding with the return.

Yes, you can pay for the product online as well as make payment on delivery.

• You can make payment by using the following options:
• Cash On Delivery
• Bank Transfer
• Credit/Debit
• Wallets – UPaisa, Easy Paisa, JazzCash

No, Alif Tech does not impose any additional charges for using payment methods such as Cash on Delivery, Bank Transfer, Credit/Debit cards, or digital wallets.

Currently, we do not offer installment payment options for mobile accessories. However, you can choose from the available payment methods at checkout.